Shipping & Returns
Each physical item on your order will be charged and shipped out to you separately, as soon as it is available in our warehouse. Please ensure that your delivery address details are correct, as they are used exactly as inputted by yourself when submitting your order. We are not responsible for orders with incorrect or missing information if they should fail to reach you.
To calculate our shipping costs please use the estimate shipping function when you have added an item to your cart
Countries we ship to:
Canada, France, Germany, Hong Kong, Indonesia, New Zealand, Norway, Russia, Singapore, United Kingdom, United States and Vietnam
The following delivery times can be used as a guideline and will depend on stock availability:
Standard Delivery: This will be dispatched with FREE delivery via Standard Mail via Different Location mainly UK, HK and NZ with Total amount over NZ$60. We would advise that packages usually sent by this method delivery days are showing below:
* Please Notice During Christmas Seasons, Item may delay few days from our Estimated.
* Please Notice During Christmas Seasons, Item may delay few days from our Estimated.
| Custom Made Products | Processing 1-3 working days + Shipping Days | |
| Dispatch from New Zealand | 2-5 working days (Not Included Public Holiday) | NZPOST |
| Dispatch from Hong Kong | Approx a Month Due to Covid 5-10 working days (Not Included Public Holiday) | HK POST -> NZPOST |
| Dispatch from the United Kingdom | Approx a Month Due to Covid 7-14 working days (Not Included Public Holiday) | Royal Mail -> NZPOST |
OR
Special Delivery: This method is fully secure and we can track and trace the order for you, please email us for request. Orders placed by this method should reach you on the following working day, though there may be delays. We will endeavour to ensure that goods leave our fulfilment centre on the day the order is received, providing the item is in stock or on the same day the goods reach us from our suppliers. However, goods despatched after 1pm may not be collected until the following day. Please note that goods despatched on a Friday will normally be delivered the following Monday. Goods despatched on Saturday / Sunday will normally be delivered on the following Tuesday. Orders sent via this method will require a signature upon receipt.
Overseas deliveries
Owing to the many different combinations of items that may form an order, it is difficult to offer a universal shipping cost.
If you wish to find out the delivery costs for a specific order, you may wish to place all the required items into your Shopping cart and choose estimate shipping. There is no obligation to buy at this point, but you can glance at the shipping costs to your country. If you wish to go proceed with the purchase, you may then submit your order.